Shipping
Shipping within the UAE
Standard Shipping (1-2 business days)
Dhs. 22.00
International Shipping
Varies between country of destination
This will be calculated on checkout
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Kage.com will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE. Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
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Duty
Orders within the UAE
Duty exempt
Internation orders
Duty fees of 6% to be added onto each item when shipped internationally.
Refunds
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds or exchanges are not granted if:
Any item is not in its original condition or damaged
Any item that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bykage.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@bykage.com and send your item to: Dubai Design District Dubai, UAE. Building 04, office 206b.
Shipping
To return your product, you should mail your product to: Dubai Design District Dubai UAE, Building 04, office 206b.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
NOTE
Refunds will be done only through the Original Mode of Payment.
